01Data controller
The controller of the personal data collected through this site is:
VAT number: B38708343
C/ Santiago 109 · 38001 Santa Cruz de Tenerife
Email: [email protected]
Phone: 922 275 014
02Purposes and legal basis
We process your personal data for the following purposes:
| Purpose | Legal basis |
|---|---|
| Answering your enquiries by phone, email or WhatsApp. | Consent and legitimate interest. |
| Handling orders, quotes and business relationships. | Performance of a contract or pre-contractual measures. |
| Meeting legal, accounting and tax obligations. | Legal obligation. |
| Sending marketing communications, subject to consent. | Consent. |
| Serving the website and protecting it against attacks and abuse. | Legitimate interest in the operation and security of the site. |
| Measuring how the website is used in order to improve it (Google Analytics and Microsoft Clarity), only if you accept analytics cookies. | Consent, which you can withdraw at any time. |
03Data we collect
The data we process is what you give us directly when you contact us or place an order: first name, surname, phone number, email address, postal address and, where applicable, billing details. We do not collect special categories of data.
When you browse the website, your IP address and technical browser data are also processed, as they are needed to serve you the pages. If you accept analytics cookies, so are pseudonymous identifiers of your browser, the pages you visit, the searches you make and, in the case of Microsoft Clarity, your clicks, scrolling and session recordings.
04Retention
We keep your data for as long as needed to fulfil the purpose for which it was collected and, after that, for the periods required by law to cover any liabilities —in particular the tax and commercial periods applicable to business records.
05Recipients
As a rule we do not share your data with third parties, except where required by law. We may disclose it to suppliers who provide us with services (shipping companies, accountants, payment gateways), who act as data processors under the corresponding contractual safeguards.
The following providers are also involved in running the website:
- Cloudflare, Inc.: hosts the website and serves it through its network. It processes your IP address and the technical data of each visit to deliver the pages and protect them against attacks.
- Google Ireland Limited (Google Analytics 4): only if you accept analytics cookies. It gives us website usage statistics based on pseudonymous identifiers, not on your name.
- Microsoft Ireland Operations Limited (Microsoft Clarity): only if you accept analytics cookies. It records clicks, scrolling and session recordings so that we can spot which parts of the website are not working well.
- WhatsApp Ireland Limited (Meta group): if you write to us on WhatsApp, including from the contact form, which opens WhatsApp with your message. WhatsApp processes your number and the conversation under its own terms.
You can withdraw your consent for Google Analytics and Microsoft Clarity at any time from the Cookie policy.
06International transfers
Cloudflare, Google, Microsoft and Meta are groups headquartered in the United States, so some data may be processed there. These transfers are covered by the EU-U.S. Data Privacy Framework (EU-U.S. Data Privacy Framework), to which those companies have signed up, and by the standard contractual clauses approved by the European Commission.
07Your rights
You may exercise the following rights over your data at any time:
- Access: finding out what data of yours we are processing.
- Rectification: correcting inaccurate or incomplete data.
- Erasure: asking us to delete data once it is no longer needed.
- Objection and restriction of processing.
- Portability of the data.
- Withdrawing consent already given, without affecting the lawfulness of processing carried out beforehand.
To exercise them, write to us at [email protected] attaching a copy of an identity document. If you believe we have not handled your request properly, you can complain to the Spanish Data Protection Agency.
08Security
We apply appropriate technical and organisational measures to ensure a level of security matched to the risk, in accordance with article 32 of the GDPR.